An AI native ERP and CRM built for a wholesale business, with its online store connected through Shopify.
// The problemDisconnected tools
Wholesale businesses often run on tools that don't talk to each other. Orders sit in WhatsApp and email, stock lives in a spreadsheet, customer history is in someone's head, and the Shopify store is updated by hand.
- Stock mismatches: The store shows items that are sold out in the warehouse, or the other way round. Both cost sales.
- Manual order entry: Orders from chats and calls are retyped into sheets, and mistakes follow.
- No customer memory: Reorder patterns, credit terms and pending quotes are scattered, so follow-ups get missed.
- Reactive purchasing: You find out you're low on something only when an order can't be filled.
- Disconnected tools: Separate inventory, CRM, invoicing and store tools mean paying for each one and re-entering the same data.
// The solutionOne system, with Shopify underneath
A custom-built system that is both ERP and CRM, with Shopify connected underneath. Products, stock, orders, invoices, customers and suppliers live in one place, and the online store stays in sync automatically.
It is AI native. The assistant is part of the workflow: it captures orders, drafts quotes, flags low stock and chases overdue invoices, while your team approves what matters.
// What’s in itFeatures
- Inventory: Real-time stock by SKU and warehouse, with reorder levels and low-stock alerts.
- Orders: Wholesale and online orders in one pipeline, with backorder handling.
- Wholesale pricing: Tiered and customer-specific rates, plus minimum order quantities.
- Invoicing and payment chasing: Credit terms, partial payments and overdue tracking, with the AI sending reminders and flagging risky accounts.
- Customer profiles: Contacts, order history, pricing tier, credit limit and notes in one view.
- Two-way Shopify sync: A stock change in either place updates the other, and products, prices, orders and customers stay in sync too.
- Order capture: Reads orders from email or chat and drafts sales orders for approval.
- Reorder suggestions: Predicts stock-outs from sales speed and drafts purchase orders.
- Ask your business: Plain-language questions like "Which customers haven't ordered in 60 days?"
- Guardrails: Approval rules decide what the AI does alone and what needs a person.