A single platform that brings every channel into one inbox, tied to one contact record per person, with AI built in to hold conversations and hand over to your team.
// The problemEvery channel in a separate app
Customers reach a business on whatever channel suits them: WhatsApp, email, Instagram DMs, website chat and SMS. Most teams handle each one in a separate app, and the cracks show quickly.
- Messages everywhere: Staff switch between several apps and logins all day, so replies are slow and some messages are missed entirely.
- No shared history: The same person may message on WhatsApp on Monday and email on Wednesday, and nobody sees both conversations together.
- No way to prioritize: A high-value client and a casual enquiry sit in the same queue, so important people wait just as long as everyone else.
- Everything depends on one account: When all conversations sit on one phone or one person's login, the rest of the team can't help, and context is lost if that person is away or leaves.
- Slow replies and no after-hours cover: Customers wait for answers to simple questions, and messages that arrive at night sit until morning.
- Contacts scattered: Details live in phones, spreadsheets and inboxes, with no single contact record.
- Repetitive replies: Teams type the same answers about pricing, availability and next steps again and again.
// The solutionOne inbox, one contact record
A single platform that brings every channel into one inbox, tied to one contact record per person. Add your contacts, connect your channels, and run every conversation from one screen, with the whole team able to join in.
AI is built into the platform. It can hold conversations with contacts on your behalf, answering questions, collecting details and moving them along, and hand over to a person when it should. Contacts can also be given a priority, so the people who matter most are always seen first.
// What’s in itFeatures
- All channels, one inbox: WhatsApp, email, Instagram and more in a single inbox, with one thread per contact across every channel.
- Team collaboration: Several team members work in the same inbox, so conversations don't depend on one account.
- Assignment and notes: Assign conversations to specific team members, and leave internal notes that only the team can see.
- Contact profiles: Details, conversation history, activity, tags and custom fields in one record for every contact.
- Contact priority: Mark contacts as high, medium or low, and high-priority contacts are surfaced at the top so important people are never buried.
- AI conversations: The AI talks with contacts directly in an on-brand way, trained on your services, pricing, FAQs and policies.
- Detail collection: The AI asks for and records details such as name, email and requirements in the contact's profile.
- Smart handover: Complex, sensitive or high-priority conversations pass to a person with a summary, and the team can step in or switch the AI off per contact at any time.
- 24/7 and multilingual: Contacts get a reply outside business hours, in the language they write in.
- Automation and routing: Auto-replies, follow-ups for contacts who go quiet, and rules that send conversations to the right person by channel, tag or priority.